Information Technology Key to Kenya’s Development

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Information Technology Key to Kenya’s Development

ATLANTA – Dr. Bitange Ndemo, the Permanent Secretary for Information and Communication, today reiterated the Kenya government’s commitment to transforming the economy through information and communication technologies (ICTs). Dr. Ndemo made the remarks when he and the Permanent Secretary in the Ministry of Planning and National Development, Dr. Edward Sambili were given a private tour of the Ryla Teleservices facilities by that company’s President and CEO, Mr. Mark Wilson.

The facility is located about three miles south of Kennesaw State University where an international conference and investment forum on Kenya is being held. The two are part of the delegation that is accompanying Finance Minister, Amos Kimunya to the conference which started yesterday.
 

Ryla Teleservices, a privately held corporation is a provider of outsourced call center services for corporations. It has already established a call center in Nairobi employing about 300 people with the number set to double in the near future. Some of Ryla’s clients include IBM, Dun & Bradstreet (Mr. Wilson’s former employer) and the T.D. Jakes Ministry. Mr. Ndemo thanked the company for their investment and challenged a few of the Kenyan-American entrepreneurs that accompanied him on the visit to emulate Ryla “if each of you employs 100 Kenyans each back home, you will make a big difference, him (Mr. Wilson) he has done it alone, that is what we want”, he said.

During the visit, the two permanent secretaries, were shown some of the latest technology that the company uses as well as its command center, including a tour of the call center floor. The company employs about 800 people according to Mr. Wilson. Nyambura Kamau, the Consul General at the Kenyan Consulate in Los Angeles was also present.

About Tom Gitaa Gitaa, Editor-in-Chief

Born and raised in Kenya's coastal city of Mombasa, Tom is the Founder, Editor-in-Chief and Publisher of Mshale which has been reporting on the news and culture of African immigrants in the United States since 1995. He has a BA in Business from Metro State University and a Public Leadership Credential from Harvard’s Kennedy School of Government. He was the original host of Talking Drum, the signature current affairs show on the African Broadcasting Network (ABN-America), which was available nationwide in the United States via the Dish Network satellite service. On the show, he interviewed Nobel laureates such as 2004 Nobel Peace prize winner, Professor Wangari Maathai, the first woman from Africa to win the peace prize and heads of states. Tom has served and chaired various boards including Global Minnesota (formerly Minnesota International Center), the sixth largest World Affairs Council in the United States. He has previously served as the first Black President of the Board of Directors at Books for Africa. He also serves on the boards of New Vision Foundation and the Minnesota Multicultural Media Consortium. He has previously served two terms on the board of the United Nations Association. An avid runner, he retired from running full marathons after turning 50 and now only focuses on training for half marathons.

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