Information Technology Key to Kenya’s Development

Friday, March 23, 2007
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ATLANTA – Dr. Bitange Ndemo, the Permanent Secretary for Information and Communication, today reiterated the Kenya government’s commitment to transforming the economy through information and communication technologies (ICTs). Dr. Ndemo made the remarks when he and the Permanent Secretary in the Ministry of Planning and National Development, Dr. Edward Sambili were given a private tour of the Ryla Teleservices facilities by that company’s President and CEO, Mr. Mark Wilson.

The facility is located about three miles south of Kennesaw State University where an international conference and investment forum on Kenya is being held. The two are part of the delegation that is accompanying Finance Minister, Amos Kimunya to the conference which started yesterday.

Ryla Teleservices, a privately held corporation is a provider of outsourced call center services for corporations. It has already established a call center in Nairobi employing about 300 people with the number set to double in the near future. Some of Ryla’s clients include IBM, Dun & Bradstreet (Mr. Wilson’s former employer) and the T.D. Jakes Ministry. Mr. Ndemo thanked the company for their investment and challenged a few of the Kenyan-American entrepreneurs that accompanied him on the visit to emulate Ryla “if each of you employs 100 Kenyans each back home, you will make a big difference, him (Mr. Wilson) he has done it alone, that is what we want”, he said.

During the visit, the two permanent secretaries, were shown some of the latest technology that the company uses as well as its command center, including a tour of the call center floor. The company employs about 800 people according to Mr. Wilson. Nyambura Kamau, the Consul General at the Kenyan Consulate in Los Angeles was also present.

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About Tom Gitaa

Tom is the President and Publisher of Mshale and chair of the Minnesota Multicultural Media Consortium (MMMC). As Mshale founder, he did a lot of the reporting during the humble beginnings of the newspaper. While he still does the occasional reporting, he now concentrates on the publishing side of the news operation.Tom was also the original host of Talking Drum, the signature current affairs show on the African Broadcasting Network (ABN-America), which was available nationwide in the United States via the DishNetwork satellite service. On the show, he interviewed Nobel laureates such as 2004 Nobel Peace prize winner, Professor Wangari Maathai, the first woman from Africa to win the peace prize and heads of states such as the president of  The Gambia, Yahya Jammeh at State House, Banjul. Tom has previously served in the board of directors of Global Minnesota, the sixth largest World Affairs Council in the United States. He has also previously served as President of the Board of Directors of Books for Africa, the largest shipper of donated books to Africa and. He sits on the board of the United Nations Association.

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